Sorevi Privacy Policy
Sorevi is a social confidence and communication practice app for adults that provides tools for practicing everyday social situations and communication skills. This Privacy Policy explains what information Sorevi processes, why it is processed, and the choices available to you.
1. Information we process
Depending on how you use Sorevi, we may process:
- Account information, such as your email address, account identifier, authentication information, and account settings.
- App and progress data, such as goals, completed activities, challenges, journey progress, preferences, and other information needed to provide app features.
- Content you provide, including text you enter when using AI-powered coaching or practice features.
- Voice data when you choose to use voice features. Microphone access is used only when you initiate a feature that requires it. Audio or transcribed content may be sent to a service provider to perform the requested transcription or AI feature.
- Subscription information, such as subscription status, product identifiers, entitlement status, and transaction-related identifiers. Sorevi does not receive your full payment-card details from the app stores.
- Notification information, such as a push-notification token and notification preferences when you enable notifications.
- Technical and usage information that may be generated when the app is used, such as app events, diagnostic information, and information needed to maintain reliability and understand feature usage.
2. How we use information
We process information to operate Sorevi, authenticate accounts, save progress and preferences, provide AI and voice features requested by you, manage subscriptions, deliver enabled notifications, protect the service, diagnose problems, and improve the reliability and usability of the app.
3. AI-powered features and your permission
Sorevi uses OpenAI as its third-party AI provider. Before a new AI request is sent, the updated app asks you to allow or decline sharing. Relevant inputs are sent through Sorevi's Supabase backend to OpenAI to provide the requested AI feature.
- Coaching, roleplay and feedback: your submitted messages, conversation context and practice scenario.
- Personalized challenges: your goal, baseline or target difficulty, recent expected and actual difficulty ratings, and candidate challenge descriptions.
- Voice practice: the recording you initiate is sent to OpenAI for transcription. The resulting transcript is used in the conversation and may be sent for replies or feedback.
These inputs may include personal information you choose to provide. Sorevi does not intentionally add your account email, password or payment details to AI requests. Please avoid including sensitive information about yourself or other people.
The explicit AI-sharing choice is being introduced in Sorevi's privacy update. If your installed version does not show this choice, update to a version containing it before using AI features, or refrain from using those features until the update is available.
You can decline and continue using non-AI features. Declining also prevents background AI personalization; the app uses its existing non-AI challenge ranking instead. In Settings → AI data sharing, you can review your choice or withdraw permission. Withdrawal stops new requests from that installation; it does not recall data already sent or automatically delete your account. Your consent choice is stored per account on that device. Reinstalling or using a different device may require a new choice.
AI responses may be inaccurate and are intended for social and communication practice, not professional services. OpenAI API data is not used for model training by default. Provider retention depends on the endpoint and applicable settings: for example, text processing may involve retention for abuse monitoring and Responses API storage; audio transcription has different retention rules. See OpenAI API data controls and OpenAI's Privacy Policy.
4. Service providers
Sorevi uses service providers to deliver parts of the service. These may include Supabase for authentication, database and backend infrastructure; OpenAI for AI and certain voice-processing features; RevenueCat for subscription and entitlement management; Google Play or Apple App Store for app distribution and purchases; and Expo-related services for app infrastructure and push-notification delivery. These providers process information according to their own terms and privacy practices and, where applicable, on our behalf.
Third-party providers receiving personal data on Sorevi's behalf are required to provide the same or an equal level of protection as described in this policy, including confidentiality, appropriate security, limited processing purposes and applicable data-protection obligations. OpenAI's API processing is governed by its Data Processing Addendum, including safeguards for international transfers and obligations for its subprocessors. This does not mean all providers have identical retention periods; provider-specific retention is explained above and in their documentation.
5. Purchases
Purchases and subscriptions are processed through the platform from which you obtain Sorevi, such as Google Play or the Apple App Store. Sorevi may receive information needed to determine whether a subscription or entitlement is active, but payment credentials such as full card details are handled by the applicable store or payment provider.
6. Notifications
If you enable notifications, Sorevi may process a device push token and your notification preferences so requested reminders or service notifications can be delivered. You can change notification permissions through your device settings and available settings within Sorevi.
7. Data sharing
We do not sell your personal information. Information may be disclosed to service providers when necessary to operate the features described above, to comply with applicable law or valid legal requests, or to protect the rights, safety, and security of users and the service.
8. Data retention
Information is retained for as long as reasonably necessary to provide Sorevi, maintain security and reliability, meet legal obligations, resolve disputes, and enforce applicable agreements. Different categories of information may have different retention periods. Service providers may also retain information according to their applicable policies and legal obligations.
9. Account deletion
Sorevi provides an account-deletion option in the app. When you request account deletion, Sorevi will process the request to delete the account and associated data that the service is configured to remove. Some information may need to be retained where required by law, for security or fraud prevention, or where it is maintained independently by an app store or another provider under that provider's own retention obligations.
10. Your privacy rights
Depending on where you live, privacy law may give you rights regarding your personal information, including rights to request access, correction, deletion, restriction, portability, or to object to certain processing. You may contact us to exercise applicable rights. We may need to verify your identity before completing a request.
11. International processing
Sorevi's service providers may process information in countries other than the country where you live. Where required, appropriate legal mechanisms and safeguards are used by the relevant parties for international transfers of personal information.
12. Adults only
Sorevi is intended for users aged 18 and older and is not directed to children. If you believe a child has provided personal information through Sorevi, contact us so the situation can be reviewed and appropriate action taken.
13. Security
We use reasonable technical and organizational measures intended to protect information. No method of electronic transmission or storage can be guaranteed to be completely secure.
14. Changes to this policy
We may update this Privacy Policy as Sorevi changes or as legal requirements evolve. The effective date at the top of this page indicates when this version became effective. Material changes may also be communicated through the app or another appropriate channel where required.
15. Contact
For privacy questions, support requests, or requests concerning your personal information, contact Sorevi at sorevi.support@gmail.com.